Lets Make Shillong better

Citizen Eyes is an initiative by the Government of Meghalaya towards citizen participation to address the various civic issues plaguing society.

Google Play App Store

App Features

The app allows the citizens to register with his/her mobile number. A one-time registration form capturing the name and address of the citizen also needs to be filled. Your name, number and address details are not shown to the concerned office processing complain.

Simple Steps, Powerful Impact

Submit Complaints with Ease We understand the value of your time and strive to make the complaint submission process effortless. Our app simplifies the process by requiring only a few essential details. Just select the appropriate civic issue category that best represents your complaint, provide a brief description to help us understand the situation, and capture a photo. Take a step towards progress and submit complaints hassle-free with our user-friendly features

Empowering Efficient Resolutions with Precise Location Data

With our app, submitting grievances becomes even more effective and streamlined. By capturing the geo-location of the incident or issue, we enable officials to pinpoint the exact location, ensuring prompt and accurate resolution. Our innovative technology eliminates ambiguity and saves valuable time by directing officials straight to the problem area

Stay Informed, Stay Empowered

Track Your Complaint Every Step of the Way Our app goes beyond just submitting complaints; it empowers citizens by providing real-time tracking of their complaints' processing history. With our intuitive interface, you can easily monitor the status of your complaint and stay informed about which department it is currently pending with and the responsible official handling it

Stay in the Know, Take Control

Receive Instant Updates on Your Grievances Our app keeps you informed every step of the way with real-time push notifications. Whenever there is an action taken on your grievance, you'll receive instant updates right on your device. Stay in the know about the progress, status changes, and any updates related to your complaint. Whether it's a departmental response, a resolution in progress, or any other development, our push notifications ensure that you're always up to date.

Streamline Your Workflow, Enhance Efficiency

Receive Notifications and Take Action Instantly Our app is designed to optimize the workflow for officials, ensuring efficient handling of complaints. As soon as a complaint is submitted, officials receive instant notifications, allowing them to promptly address the issue at hand. Whether it's disposing of a complaint, forwarding it to their subordinates for action, or even routing it to other relevant departments, our app empowers officials with seamless notification capabilities. Stay connected and take action on grievances in a timely manner, keeping the resolution process moving forward

Accountability at Every Level

Monitor Complaints and Ensure Timely Resolutions In our app, we prioritize accountability and timely resolution of complaints at every level. Higher-level officials have access to a comprehensive complaint monitoring system that enables them to oversee and track the progress of all submitted complaints. Our app's advanced analytics compute the average pendency for each department, highlighting any delays and ensuring swift action. By closely monitoring the pendency, officials can proactively address bottlenecks and allocate resources effectively to expedite complaint resolution.

Frequently Asked Questions

Our app features a comprehensive Frequently Asked Questions (FAQ) section, designed to provide quick and convenient answers to common queries. Whether you have questions about the complaint submission process, app functionality, or general inquiries, our FAQ section is here to assist you. We have curated a collection of frequently encountered questions and their detailed responses to ensure that you have the information you need at your fingertips.

  • What are the steps to register in the app as a citizen?

    Registering in our app as a citizen is a simple and straightforward process. Follow the steps below: Note: Ensure that you have a stable internet connection during the registration process. In case you face any issues, you can reach out to our support team for assistance.

      1. Download and install the app from the respective app store.
      2. Launch the app and skip through the Introduction slider
      3. Enter your valid mobile number in the provided field.
      4. Tap on the "Verify" or "Get OTP" button to trigger a One-Time Password (OTP) to your mobile number.
      5. Retrieve the OTP from your mobile messaging inbox and enter it in the app's verification field.
      6. Once the OTP is verified successfully, your registration process is complete.
      7. You can now access the app's features and start submitting complaints.

    Note: Ensure that you have a stable internet connection during the registration process. In case you face any issues, you can reach out to our support team for assistance.

  • Currently, our app supports registration for citizens using valid mobile numbers only. The registration process involves the verification of the provided mobile number through a One-Time Password (OTP) sent via SMS. This ensures the security and authenticity of the users. We apologize for any inconvenience caused and appreciate your understanding.

  • The time taken to resolve a complaint can vary depending on various factors, including the nature and complexity of the issue, the department involved, and the resources available. While we strive to ensure timely resolution, it is important to note that some complaints may require more time than others.

    The duration for complaint resolution can range from a few days to several weeks. We are committed to addressing and resolving complaints as efficiently as possible, while also maintaining a high standard of quality in the resolution process.


Feel free to connect with us and share your thoughts.


Main Secretariat Building
Shillong, Pincode: 793002
Meghalaya, India

Call Us

CS Office: +91 364 2224801
IT & C Department: +91 364 2226350

Working Hours

Mon - Fri: 10AM to 5PM